Injixo

injixo is a cloud-based and feature-rich WFM suite for contact centres of all sizes. injixo is part of the InVision group, headquartered in Dusseldorf (Germany). InVision is a well-recognized software vendor and global player with offices in the US, Germany and across Europe, as well as the UK and Ireland.

Welcome to injixo Erlang, the ErlangC staffing calculator from injixo. Do you need to quickly calculate the required staffing in your contact centre, given a call volume, AHT and service level goal? Or perhaps you want to know the service level you’ll achieve with a given call volume. Then you need this app! Based on the proven Erlang C algorithm, the injixo Erlang calculator lets you do injixo is an award-winning cloud WFM application. injixo's mother company InVision has been a market leader in WFM for over 20 years delivering on-premise solutions for larger contact centers.

23.07.2021 Injixo

Pricing starts at $9.00/month/user. injixo offers training via documentation, webinars, and live online. injixo is call center software, and includes features such as Reporting/Analytics, and real-time chat. injixo offers online support.

6 Jun 2019 Injixo wfm integration wondering if there's any existing customer who is able to integrate PureCloud instance with Injixo (wfm) successfully?

Dixa (236) 4.2 out of 5. Optimized … injixo is a cloud-based and feature-rich WFM suite for contact centres of all sizes.

injixo is an award-winning cloud WFM application. injixo's mother company InVision has been a market leader in WFM for over 20 years delivering on-premise solutions for larger contact centers.

injixo is available as SaaS, Windows, … 07/08/2019 Once the data is available from Injixo, it can be used to make forecasts and schedules and check adherence. Setting up the interface between Anywhere365 and Injixo can be done by the following three steps: Prepare the A365 Reports. Setup Injixo’s Xlink. Configure the External Employee Id Prepare the A365 Reports.

.. injixo, our cloud-based workforce management software, helps our clients to optimize their entire workforce planning process. Our cloud-based, hands-on e-learnings train contact center staff, making sure they deliver outstanding customer service. When comparing injixo to its top 100 alternatives, Stella Connect has the highest rating, with Newfies-Dialer as the runner-up, and injixo ranking 93rd place. Zendesk has the most reviews with a total of 2,427, while injixo has 0.

injixo Community is a free service for all injixo users, providing the opportunity to get in touch with peers and to expand their professional network. Community members can connect with people from other contact centres and maintain existing relationships or build new ones. Based on reviewer data you can see how injixo stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Genesys Engage, NICE inContact, Genesys Cloud, and Talkdesk are the most popular alternatives and competitors to injixo. At injixo we live, eat and breathe workforce management. Many of our people are former workforce planners and contact centre experts. We developed this app because we know that it’s really handy to be able to do quick Erlang calculations in meetings with colleagues, without needing to open your laptop or load up a spreadsheet.

Training. In Person. Live Online. Webinars. … Welcome to injixo Erlang, the ErlangC staffing calculator from injixo. Do you need to quickly calculate the required staffing in your contact centre, given a call volume, AHT and service level goal? Or perhaps you want to know the service level you’ll achieve with a given call volume.

Charles has over 20 years experience in Contact Centre operations helping companies of all sizes optimize their workforce. He has served as a executive at several Fortune 500 companies and is an industry expert on WFM. PlanCon is designed to provide the inspiration, education, and connections you need to take Contact Centre Planning to the next level, through a mixture of inspiring keynotes, panel discussions, WFM best practices and networking galore. Charles Watson. Charles has over 20 years experience in Contact Centre operations helping companies of all sizes optimize their workforce. He has served as an executive at several Fortune 500 companies and is an industry expert on WFM. Problem.

It helps you to do more business and create happier customers while lowering costs and reducing effort. Top Industries that use injixo Top Industries that use injixo Based on reviewer data you can see how injixo stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

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What is injixo? injixo is a cloud-based workforce management (WFM) suite for contact centers which supports scheduling, forecasting, intraday management and reporting features. injixo is mobile-ready, giving users the flexibility to manage their workforce anytime, anywhere via mobile or tablet devices.

24 Background … Not sure if Traitify, or injixo is the better choice for your needs? No problem!

Welcome to injixo Erlang, the ErlangC staffing calculator from injixo. Do you need to quickly calculate the required staffing in your contact centre, given a call volume, AHT and service level goal? Or perhaps you want to know the service level you’ll achieve with a given call volume. Then you need this app! Based on the proven Erlang C algorithm, the injixo Erlang calculator lets you do

Dean Couchman spent 20 years in the contact centre industry with the last 18 years in planning functions. He did planning for numerous industries from financial outsourcing, Television Shopping Channels to future technology systems.

Say "goodbye" to manual work, nasty spreadsheets and complicated software. Say "hello" to a smart solution that makes your life easier, your contact center better and your customers happier. injixo is extraordinarily user-friendly and easy-to-navigate. The companies using injixo are most often found in United Kingdom and in the Computer Software industry. injixo is most often used by companies with 1000-5000 employees and >1000M dollars in revenue. Our data for injixo usage goes back as far as 3 years and 4 months.